FREQUENTLY ASKED QUESTIONS

What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. If you still have questions about your order feel free to email us from our contact page. We apologize for the inconvenience this may cause.
My discount code is not working, what do I do?"

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. Or the discount you are trying to use has expired.
Can I expedite my shipping?

Currently we do not offer expedited shipping.
Can you ship internationally or process international credit cards?

Yes, we offer international shipping. Our current payment method is through PayPal.
How can I pay for my order?

We accept payment though the third party merchant, PayPal.
How long will it take me to get my order?

For standard shipping, you should receive your order within 3-5 business days. International shipping orders arrive within 7-10 business days.
How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.
Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page or contacting us by email.
Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
How do I return my order?

Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.
What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team through our contact page.
I received the wrong goods, what do I do?"

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via email through our contact page so that they can work to get you your goods as soon as possible.